The Lionesses – nearly pitch perfect

England women's football manager Sarina Wiegman and players Mary Earps and Chole Kelly

England’s football team are excelling in every way and creating a new understanding of what it means to represent England on the world stage and adjusting how, as a nation, we are perceived. There’s lots to learn from this high performing women’s football team.

Anglepoise – how I went from lapsed fan to advocate

Anglepoise desk lamp

Like Mindyasa, the team at iconic British lamp maker Anglepoise believe that everything that the organisation does should start with understanding why. Read about their vision and how they go about building deeper more meaningful customer experience engagements that took me on a journey from lapsed fan to advocate.

Getting clarity on your customers’ experience

When you treat customer experience as a business discipline it leads to profits. But how and where do you start? There are a number of business disciplines you will want to consider focussing on, however a good place to start is with a vision that describes the experience you want your leaders and colleagues deliver.

Navigating disruption: Mack Fogelson

In her own words, Mack has had an “unconventional career path”. Spanning a middle school English teacher, leading a digital marketing agency and now as an Org Designer, Mack has worked with iconic organisations like Apple and smaller global businesses. No matter the size, she believes that we all struggle to navigate the same challenges, problems and tensions.

Decisions are the hardest work

Man holding up a sign of a path with three possible directions

Making decisions is at the heart of leadership – a decision made by a small group of people, or even a single individual, can have significant consequences for many many people, it can determine the success or failure of whole organisations, and shows your customers and partners what you truly value. We’ve experienced this first […]

Navigating disruption: Mark Anderson

Picture of Mark Anderson

Meet Mark For more than 23 years I worked for Pearson across many of its education businesses, including a stint based in Hong Kong during the handover. For the last 7 years I have worked as an adviser, consultant and job-executive for a range of start-up and scale-up ed tech businesses across Europe. What kinds […]

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Mindyasa Limited
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