England’s football team are excelling in every way and creating a new understanding of what it means to represent England on the world stage and adjusting how, as a nation, we are perceived. There’s lots to learn from this high performing women’s football team.

Like Mindyasa, the team at iconic British lamp maker Anglepoise believe that everything that the organisation does should start with understanding why. Read about their vision and how they go about building deeper more meaningful customer experience engagements that took me on a journey from lapsed fan to advocate.

When you treat customer experience as a business discipline it leads to profits. But how and where do you start? There are a number of business disciplines you will want to consider focussing on, however a good place to start is with a vision that describes the experience you want your leaders and colleagues deliver.

In her own words, Mack has had an “unconventional career path”. Spanning a middle school English teacher, leading a digital marketing agency and now as an Org Designer, Mack has worked with iconic organisations like Apple and smaller global businesses. No matter the size, she believes that we all struggle to navigate the same challenges, problems and tensions.

Making decisions is at the heart of leadership – a decision made by a small group of people, or even a single individual, can have significant consequences for many many people, it can determine the success or failure of whole organisations, and shows your customers and partners what you truly value.

Meet Mark For more than 23 years I worked for Pearson across many of its education businesses, including a stint based in Hong Kong during the handover. For the last 7 years I have worked as an adviser, consultant and job-executive for a range of start-up and scale-up ed tech businesses